K. Jade

FAQs

Frequently Asked Questions

 

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We have compiled a few of our most asked questions and the answers to them. If you still have questions, please feel free to contact us by live chat or email: hello@shopkjade.com

 

 

Q.) How long does it take to ship out my order once I submit it?

A.) Orders ship typically ship out within 48 business hours. If you placed an order Monday, your order will ship on Wednesday. If you placed your order on Friday, your order will ship on Tuesday. Please keep in mind that we do not ship or process orders on weekends or holidays and there is a delay on all orders due to this policy. Once your order is shipped, you will receive tracking information and a confirmation email.

 

Q.) How do I track my orders?

A.) You can track your orders by logging into your account and selecting the order number provided to you via email. You will also receive an email with complete tracking information for your convenience. Please allow a complete night to pass before the information is updated by the carrier. If you still need help tracking your package, please contact us and we'll provide you the information.

 

Q.) Can I cancel my order?

A.) Once your order has been placed, you have one hour to cancel your order. If you do not cancel your order within the hour, you cannot cancel the order. However, you can refuse your order when the package is delivered to you. If you do decide to refuse your order, please contact us and let us know why you're refusing your order so we can assist you with your refund/credit.

Q.) Do you offer exchanges?

A.) Unfortunately, we do not accept exchanges at this time. We are hoping to change that in the future, though, so stay tuned. However, you can send your order back for a store credit.

 

Q.) I didn't receive an email once I placed my order. Did it go through?

A.) Most likely it did go through, but to be on the safe side, go ahead and connect with us so we can verify it on our end and get you the confirmation email.

 

Q.) Do you have a local store?

A.) At this moment we sell online only. We do have plans of opening a local boutique in the near future. 

 

Q.) If I received the wrong order or something was missing, how will you make it right?

A.) It's definitely not common practice here at K. Jade to receive such packages, but we do understand and acknowledge that it can happen. If it does happen to you, please contact us immediately with the order number, your full name, contact email and phone number and a photo of the shipping label you received. We will promptly make this right!

 

Q.) I would like to know how I can promote your clothing. Do you accept applications for brand ambassadors/promoters?

A.) You can definitely contact Natalie at nataliem@shopkjade.com and she will gladly get you the information you need in order to help you out!

 

Q.) Do you ship to other countries outside of the US?

A.) Yes. We ship to virtually anywhere in the world.

 

Q.) If I have more questions, can I send an email?

A.) Absolutely! We value our customers and will always accept emails from you. Shoot us an email anytime, from anywhere and we'll get back in touch with you as soon as possible!